Support Policy for ServerX

At ServerX, we are committed to providing top-quality support to all our users. This Support Policy outlines how we manage and resolve issues, ensuring a smooth and positive experience for everyone.

1. Support Channels

Our primary support channel is email. For any inquiries or issues, users can reach out to us at avrolx.bd@gmail.com. We strive to respond promptly and provide accurate solutions.

2. Response Time

We aim to respond to all support requests within 24 hours during business days. For urgent issues, we encourage users to provide detailed information so that we can prioritize and resolve concerns more efficiently.

3. Scope of Support

Our support team assists with issues related to account management, payment inquiries, technical problems, and general platform queries. We do not provide support for third-party services such as Bkash or Nagad beyond basic troubleshooting.

4. Working Hours

Our support team is available Monday to Friday, 9 AM to 6 PM (Bangladesh Standard Time). Requests sent outside working hours will be addressed on the next business day.

5. Support Process

When contacting support, users should provide the following information to expedite the resolution process:

A detailed description of the issue or question.

Screenshots or relevant files, if applicable.

Any error messages or transaction details related to the issue.

6. Escalation

If an issue is not resolved through the regular support process, it can be escalated to a senior support representative. We ensure that all matters are handled fairly and promptly.

7. Feedback

We value your feedback and encourage users to share suggestions for improving our platform and support services. This helps us enhance our user experience.

8. Policy Changes

ServerX reserves the right to update or modify this support policy. Any changes will be communicated to users through official channels, and it is advised that users review the policy regularly.

9. Contact Us

For all support-related inquiries, please email us at avrolx.bd@gmail.com. Our team is here to help you!

By using ServerX, you agree to abide by this support policy and acknowledge that support will be provided according to the terms outlined above.